Terms of Service

Last updated 25 September 2026

Facility is a platform where players find and organise pickup games and book courts at listed venues, on the website and in the mobile app. By creating an account you agree to these terms.

Your account

You must be at least 16 years old and give accurate details, including a phone number and an emergency contact. Keep your password private; you are responsible for activity on your account.
You can delete your account at any time from your profile. Your personal details are removed; records of past games and bookings are kept in anonymised form.
Keep the mobile app up to date. Old versions may stop working when the service changes.

Games

Game organisers are responsible for the games they create: the venue or location, the time, the fee and who they let in. Organisers may set a game to approval only, invite players by name or by email, and remove a player.
Game fees are collected by the organiser, not by Facility. Paying in the app means telling the organiser you paid and, if you wish, sending a screenshot; the organiser confirms or rejects it. Facility does not hold the money and is not a party to that payment. Any refund is between you and the organiser.
Show up for games you join. Attendance is recorded and your reliability statistics are visible to other players. Repeated no shows may lead to suspension.
Organisers and venues may mark a game as not played. Games are closed automatically once their time has passed.

Bookings

Facility connects players and venues. Venues set their own prices, hours, cancellation cutoff and rules and are responsible for their facilities.
A confirmed booking reserves the court for you. You can cancel a booking until it starts unless the venue has set a cancellation cutoff, in which case you must contact the venue inside that window. A venue may cancel a booking until it ends, for example for maintenance; you are told in the app and by email.
Moving a booking needs both sides to agree. If you ask to move it, the venue approves or declines. If the venue proposes a new time, nothing changes until you accept. A proposed slot is not held while the request waits, so it may be taken in the meantime.
Court fees are paid to the venue, at the counter or as the venue instructs. The venue records payment in the app; that record is the venue's, not a receipt from Facility.
A game opened from a booking follows that booking: if the booking is moved or canceled, the game moves or is canceled with it and its players are told.

Venues and venue managers

Listing a venue means you own it or are authorised to manage it. Venue details, photos, hours and prices must be accurate and you must have the right to use the photos you upload. Listings are reviewed before they appear and may be removed.
Venue managers see the contact details of the people who book. Use them only to manage those bookings, keep them confidential, and never for marketing without the person's consent.
Bookings you record at the counter for customers without an account are your responsibility, including the accuracy of the customer's details.

Behaviour

Be respectful in chat and at venues. Harassment, threats, fraud, fake venues, false payment claims or misuse of the platform lead to removal. You can block and report other users; we review reports and may warn, restrict or suspend accounts. Venues and organisers may refuse entry to anyone who breaks their rules.

Liability

Sport carries a risk of injury. You take part at your own risk. Facility is not liable for injuries, lost property, payments between players or between players and venues, or disputes between players and venues, except where the law says otherwise.

Changes

We may update these terms. Material changes are announced in the app before they take effect. Continuing to use Facility after that means you accept the new terms.

Contact

Questions about these terms: support@facility.datatechinv.com